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FAQs

In the first field of the orange box “TOUR” on homepage, please fill in Attraction, Destination, name of Cruise... that you would like to visit. Select Duration, Tour Type (Group/ Small Group/ Private) and Departure Date. Finally, press SEARCH NOW. The result will show all tours match your criteria.

For example, to find sharing 3 days / 2 night cruise tour in Halong Bay, departure on 22 Sep 2018, you should select as following:

- Cruise Ship, Attraction, Destination: type "Halong Bay".

- Departure Date: select "Sat, 22 Sep, 2018".

- Duration: select "3 days".

- Tour Type: select "Group".

The Prices showed on our system is in USD (United State Dollar), INCLUDED Tax and Service Charge but EXCLUDED Bank Fee. Please check carefully the inclusion and exclusion of services before booking. Included and excluded services will also be listed in our confirmation email.

Important note:

- Price is in United State Dollar (USD)

- Price is based on Double/Twin Occupancy accommodations.

- Price does NOT include surcharges for Bank Fee and other surcharges if any.

The booking process is represented through 5 steps below:

Step 1: Check Rates

Fill in the numbers of adults, children and infants of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.

Once you selected an accommodation, click 'Book Nov' button to continue.

Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).

Step 2: Book Extra Services

This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.

Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.

Step 3: Submit Booking

Here you can review, add or remove your booking items, complete and submit your booking form.

After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.

Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 4: Confirm Availability & Deposit

1. Check availability :

After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.

Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.

2. Deposit:

After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:

If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information

If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.

Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

Step 5: Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.

The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.

Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.

On our website, you can flexible search tours of a Halong Bay Cruise or Mekong River Cruise by multiple search criteria.

Please enter search criteria as below:

- Destinations: enter name of Cruise,

ex: Glory Legend Cruise, Jayavarman Cruise...

The auto suggestion function will help you to find a Cruise Boat.

- Departure Date: select your departure date (Important information to check availability and price)

- Duration: leave EMPTY.

- Tour Type: leave EMPTY.

Then click to "Search Now" button.

 

First Step: Enter the destination in Destinations field of the search form (ex: Halong Bay, Hoi An, etc). The auto suggestion function will help you to fill in the destination name.

Second: Select Select Duration, Tour Type (Group/ Small Group/ Private) and Departure Date.

Final: click 'Search Now' to find tours.