Mekong River Cruises
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FAQs

The booking process is represented through 5 steps below:

Step 1: Check Rates

Fill in the numbers of adults, children and infants of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.

Once you selected an accommodation, click 'Book It' button to continue.

Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).

Step 2: Book Extra Services

This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.

Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.

Step 3: Submit Booking

Here you can review, add or remove your booking items, complete and submit your booking form.

After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.

Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 4: Confirm Availability & Deposit

1. Check availability :

After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.

Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.

2. Deposit:

After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:

If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information

If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.

Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

Step 5: Come & Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.

The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we're able to setup a direct meeting to collect the final payment.

Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.

On our website, you can flexible search tours of a Halong Bay Cruise or Mekong River Cruise by multiple search criteria.

Please enter search criteria as below:

- Destinations: enter name of Cruise Ship,

ex: Indochina Sails, Paradise Luxury Cruise...

The auto suggestion function will help you to find a Cruise Ship.

- Departure Date: select your departure date (Important information to check availability and price)

- Travel Styles: leave EMPTY.

- Duration: select ALL

- Tour Type: leave EMPTY.

Then click to "Search Tours" button.

 

Example: search all tour of Paradise Luxury Cruise:

- Destinations: select Paradise Luxury Cruise in drop-down list

- Departure Date: select your departure

- Travel Styles: leave EMPTY.

- Duration: select ALL

- Tour Type: leave EMPTY.

Click button "Search Tours"

It is possible for a day trip to Ben Tre from Saigon (Ho Chi Minh city) . In Ben Tre, boat trips to islands are highlighted. Beside other activities such as visiting orchards, bee - keeping farm, enjoying traditional music and participating in coconut candy production process at a local factory.

Our Mekong River cruises are classified into 3 types of budget: Luxury (high budget), Mid-range (medium budget), Cheap (low budget).

You should enter “Search Tours” box as below:

- Destinations: enter "Ho Chi Minh City" or "Mekong Delta".

- Departure Date: select your departure date (required for checking availability and price)

- Travel Styles: select "Mekong Cruises"

- Duration: select the length of the tour

- Tour Type: based on your budget, please select Luxury, Mid-range or Cheap.

Then click "Search Tours" button.

When your group adds members, the price for per person will be reduced correspondingly. Furthermore, when you book more services, we will offer extra discount for additional services. To save your budget, you should travel with other people and book as more services together as possible.