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FAQs

The booking process is represented through 5 steps below:

Step 1: Check Rates

Fill in the numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.

Once you selected an accommodation, click 'Book Now' button to continue.

Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).

Step 2: Book Extra Services

This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.

Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.

Step 3: Submit Booking

Here you can review, add or remove your booking items, complete and submit your booking form.

After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.

Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 4: Confirm Availability & Deposit

1. Check availability :

After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.

Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.

2. Deposit:

After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:

If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information

If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.

Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

Step 5: Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.

The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.

Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.

Yes, the room rate on our website includes breakfast, service charge and VAT, but not included bank fee, surcharge if any.
When your group adds members, the price for per person will be reduced correspondingly. Furthermore, when you book more services, we will offer extra discount for additional services. To save your budget, you should travel with other people and book as more services together as possible.

In Vietnam Hotels, you can enter the Hotel name in the Destination field of “Search Hotels” box and click “Search Hotels” button. The auto suggestion function will help you to fill in the hotel name.

In Vietnam Hotels, you can enter the Destination name in Destinations field of “Search Hotels” box (ex: Hanoi, Ho Chi Minh City, etc) and then click “Search Hotels” button. The auto suggestion function will help you to fill the destination name.

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