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Fare rules

I. General Condition

1. Make a booking

Your booking should be made direct on our website or sending email to us sales@bestpricevn.com

2. Sending E-ticket

After you submit a request from our website and process payment by your credit card. Our ticketing will issue the E-ticket and send you through email within 24 hours.

3. Alternative

In-some case the ticket could not hold when you process booking due to:

  • Promotion ticket: Not avaialble for holding the seats
  • Systerm Erro: can not holding the seats

There are 2 options for you:

  • Promotion ticket or fare still available: our ticketing will issue E-ticket and send it to you.
  • Promotion ticket or fare is sold out; price is increasing, our ticketing will contact you through email. If you agree to pay extra we will issue E-ticket, if not we will make full-refund to you.

4. Cancel and refund

  • A ticketing fees: 10 USD/person/ route will be applied for cancel/ refund in any reason after we issued E-ticket.
  • Cancellation fees of booking will be calculated from all airlines, cancellation and refund policies are detailed on each individual ticket.
  • Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions.

II. Airline's Fare Rule

Fare TypeBooking ClassChangeCancellation/ Refund
Business FlexJPermitted without feePermitted with fee: USD 15 Exception for Lunar New Year period: USD 30
Business StandardCPermitted without feePermitted with fee: USD 15 Exception for Lunar New Year period: USD 30
Business SaveDPermitted without feePermitted with fee: USD 15
Lunar New Year period: USD 30
Economy FlexY, M, SPermitted without fee
Exception for Lunar New Year period:
- Before ticketed flight date: USD 15
- On/After ticketed flight date: USD 30
Permitted with fee: USD 15
Exception for Lunar New Year period: USD 30
On/After ticketed flight date: USD 30
Economy StandardK, L, QBefore ticketed flight date: USD 15
On/After ticketed flight date: USD 30
Before ticketed flight date: USD 15
On/After ticketed flight date: USD 30
Economy SaveN, R, TBefore ticketed flight date: USD 30
On/After ticketed flight date: USD 35
Before ticketed flight date: USD 30
On/After ticketed flight date: USD 35
Special DealU, A, E, PBefore ticketed flight date: USD 30
On/After ticketed flight date: Not permitted
Not permitted
Vietjet airSkyBossEcoPromo
Changes in namePermitted with fees 23 USD.Permitted with fees 23 USD.Not permitted
Changes in Flight- Free of charge
- Charge difference in fare, if any
Permitted with fees 23 USD plus the difference in ticket price.Permitted with fees 23 USD plus the difference in ticket price.
Changes in Departure date
Changes in Route/ Journey
Change Deadline24 hours before flight
Refund/ CancelationNon-refundable, Non-Cancellation
Hand baggage10 Kg07 Kg07 Kg
Checked baggage30 KgPurchasePurchase
Starter ClassBusiness Class
RefundNon-refundable, Non-CancelationNon-refundable, Non-Cancelation
Time/Date changePermitted with fees 20 USD plus the difference in ticket pricePermitted with fees 20 USD plus the difference in ticket price
Origin/Destination changesNot permitted.Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Passenger Name changesPermitted with fees 20 USD plus the difference in ticket price.Free within the Change Deadline.
Change Deadline24 hours before flight