We understand baggage is an important part of your journey. We are pleased to supply useful baggage information as below:
1. Bagage size
36(A) X 23(B) X 56(C) cm
A+ B + C < 115 cm
A small handbag (include below bags)
- 01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm x 20cm x 10 cm
- 01 jacket bag not to exceed 114cm x 60cm x 11cm
- 01 laptop bag not to exceed 40cm x 30cm x 10cm
- In case that your hand baggage exceeds the quantity, weight and dimensions as specified above, the luggage must be checked in.
- Alternatively, you may want to consider sending your baggages as cargo. Please contact us prior to your travel.
2. Baggage Tips
- You should personalize your baggage with stickers or tags and put all your contact information so you can find it easily.
- You should not to pack any fragile articles, perishable or valuable and important personal items into your checked baggage.
- Any item that exceeds weight and/or has a maximum size (width + height + depth) mentioned above may be rejected.
3. Forbidden Checked Baggage Items:
We are right to refuse carriage of baggage or items as follows:
- Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling.
- Items are capable of causing harm to the aircraft or persons or property on board.
- Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point
- Fragile or perishable items
- Live or dead animals
- Firearms and ammunition.
- Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach)
- Weapons such as guns, swords, ancient knives and similar items. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason.
4. Baggage Claim
If your baggage may be damaged or does not come off the conveyor belt, please file a report with our Lost and Found Counter located at the arrival station, as soon as possible. Our staff or handling agent will provide you assistance.
If, for some reasons, this was not reported at the airport immediately upon arrival, you may submit your Baggage Claim Form within deadlines as below. Claims received after this deadline will be dismissed.
|Damaged baggage (*)||Within 7 days|
|Delayed baggage||Within 7 days|
|Lost baggage||Within 21 days|