Pan Pacific Hotel Hanoi

Pan Pacific Hotel Hanoi

1 Thanh Nien Road, Ba Dinh District - Truc Bach/Quan Thanh, Hanoi, Vietnam
Special Offers:

Overview

Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
Hotel rooms: 296

Check Rates

Select your departure

Deluxe Room
30 m2
2 single bed or king size bed
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Premier Room
35 m2
King Size Bed
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Pacific Club
35 m2
2 single bed or king size bed
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Studio Suite
40 m2
King Size Bed
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Facilities

General

  • 24-Hour Front Desk
  • Air Conditioning
  • Baggage Storage
  • Bar
  • Buffet-Style Restaurant
  • Designated Smoking Area
  • Express Check-In/Check-Out
  • Grounds
  • Heating
  • Newspaper
  • Non-Smoking Rooms
  • Restaurant
  • Room/Facilities for Disabled Guest
  • Safe
  • Snack Bar
  • Soundproofed Rooms
  • Stores in Hotel
  • Terrace

Services

  • Airport Shuttle
  • ATM on site
  • Babysitting/Child Services
  • Bicycle Rental
  • Breakfast in the Room
  • Business Center
  • Car Rental
  • Concierge Service
  • Currency Exchange
  • Dry Cleaning
  • Fax/Photocopying
  • Hair/Beauty Salon
  • Internet Access
  • Internet Access (wireless)
  • Ironing Service
  • Laundry
  • Meeting/Banquet Facilities
  • Packed Lunches
  • Room Services
  • Shoe Shine
  • Souvenirs/Gift Shop
  • Special Diet Meals (upon request)
  • Ticket Service
  • Tour Desk
  • VIP Room Facilities

Activities

  • Fitness Center
  • Massage
  • Sauna
  • Spa & Health Club

Check-in

  • 14.00

Check-out

  • 12.00

Cancellation / Prepayment

  • 15 days before the arrival date : 10% charge
  • 7-14 days before the arrival date : 1 room night charged
  • No show or 3 days before arrival date : 100% charge

Children Policy

  • - Free accommodation and breakfast for up to 1 child(ren) under 12 y. sharing the parents room (by using existing bedding, or if the room is large enough, a crib or a rollaway bed) having breakfast as a family. Club access benefits extended to children.~
  • - Special term for children :
  • Minors under 18 must be with those who exercise parental authority.
  • - Extrabed is $55/room/night

Good

7.4

Based on 1 reviews

Traveler rating
  • Clean
    8
  • Comfort
    8
  • Location
    7
  • Services
    7
  • Staff
    7
Traveler type
  • Mature couples 1
  • Solo travellers 0
  • Family with children 0
  • Groups of friends 0
  • Young couples 0
7.4

Mr.Ian Miller

Barcelona, Spain 14 January, 2017

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FAQs

Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking "Check Rates" button in "Check Rates" tab. Click "Book It" button to reserve the accommodation type you prefer for the tour and process to the next step. Please select the optional transfer services or extra services of your choice from the list then click 'Add To Cart' button to navigate to the next step.

Re-check the services you would like to book then click “Submit Booking” ("Send My Inquiry" for Land Tours) to navigate to the final step. At the final step, fill your necessary information in the detail information form.

Please fill correct information, especially the email address and phone number so that we can contact with you to process the booking. Once finish filling the information, click "Submit" button to send the request to us.

Note: An automatic email will be sent to your email address and our salespeople will soon contact you regarding the reservation. In the meantime, you have successfully sent your request to us. Please remember to utilize our “Book Together” feature in reservation process to have more savings.

The booking process is represented through 5 steps below:

Step 1: Check Rates

Fill in the numbers of adults, children and infants of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.

Once you selected an accommodation, click 'Book It' button to continue.

Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).

Step 2: Book Extra Services

This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.

Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.

Step 3: Submit Booking

Here you can review, add or remove your booking items, complete and submit your booking form.

After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.

Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 4: Confirm Availability & Deposit

1. Check availability :

After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.

Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.

2. Deposit:

After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:

If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information

If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.

Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

Step 5: Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.

The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.

Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.

At the end of booking process, on the "Make a booking" page, you can enter any special requests into the "Special Request" box before submitting your booking. Another easy way is sending us your special request directly by email.
Yes, the room rate on our website includes breakfast, service charge and VAT, but not included bank fee, surcharge if any.
The deposit is required to guarantee your reservation (tours, hotels, transfer, etc.). After receiving your deposit, we're going to reserve the services for you. So the deposit is required to secure your booking. Normally, 30% of total cost will be required for deposit at the booking time. For some urgent cases or special types of promotion, we will require full payment at the booking time. Learn more: how to pay deposit