Based on 10 reviews
24 November, 2014
Great location in the heart of the old district of Hanoi. Staff were helpful in booking extras that we requested and looking after luggage while we went to Ho Long Bay for the cruise. Also their care and consideration re a medical concern we had was caringly and professionally handled
11 July, 2014
Great location and value for money. Staff and service was outstanding.
Our room was small.
3 May, 2014
Our room at The Elegance Diamond Hotel was good with a slight hitch with the air conditioner on our first night, The very kind staff & Manager upgraded us on our 2nd visit to a suite & were all very friendly & helpful during our stay, Service from everyone there was fantastic & would not hesitate to stay there again.
6 January, 2014
Great hotel in an excellent location near the lake.
3 July, 2013
Hotels were very good. Staff at Hanoi hotel were excellent, best we have encountered in any hotel
6 December, 2012
Great price, great location. Good breakfast options.
Small rooms but very comfortable.
17 July, 2012
Very pleased with our stay at this hotel. Staff were extremely helpful, always eager to lend a hand and were just plain friendly and easy to have a chat with. They upgraded us to the suite which was a kind gesture. We would stay here again in the future and would easily commend them to others.
7 May, 2012
Staff were excellent and went out of their way to help at all times
None really – although the fridges in the room were not cold enough for drinks – hotel is aware of tis p[roblem
15 March, 2012
The staff were really nice. They took us on a motorbike to go buy thicker jackets for the cruise.
There wasn't a wide enough range of food for breakfast
13 March, 2012
Staff and restaurant was great
Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking "Check Rates" button in "Check Rates" tab. Click"Book It" button to reserve the accommodation type you prefer for the tour and process to the next step. Please select the optional transfer services or extra services of your choice from the list then click'Add To Cart' button to navigate to the next step.
Re-check the services you would like to book then click “Submit Booking” ("Send My Inquiry" for Land Tours) to navigate to the final step. At the final step, fill your necessary information in the detail information form.
Please fill correct information, especially the email address and phone number so that we can contact with you to process the booking. Once finish filling the information, click "Submit" button to send the request to us.
Note: An automatic email will be sent to your email address and our salespeople will soon contact you regarding the reservation. In the meantime, you have successfully sent your request to us. Please remember to utilize our “Book Together” feature in reservation process to have more savings.
The booking process is represented through 5 steps below:
Fill in the numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.
Once you selected an accommodation, click 'Book Now' button to continue.
Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).
This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.
Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.
Here you can review, add or remove your booking items, complete and submit your booking form.
After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.
Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.
1. Check availability :
After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.
Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.
After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:
If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information
If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.
The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.
The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.
Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.