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Hoi An Trails Resort & Spa

Hoi An Trails Resort & Spa

276 Cua Dai Street, City Center, Hoi An, Vietnam

Overview

The Hoi An Trails Countryside Resort provides a new approach of taking care of the requirements of our guests. Whatever you want or need, we are there to ensure that everything is taken care of right down to the smallest details. We bring you to the local culture, the natural environment and particularly the normal life of Hoi An people, that you can feel in every facet of our service. Your stay at Hoi An Trails Resort & Spa offers you all of Hoi An’s gentle charms. The air of outdoors – meeting – indoors is all around. All rooms include a private balcony and windows, overlooking the tropical garden and swimming pool. Rooms are equipped facilities such as satellite TV and free internet connection. Hoi An Trails Resort’s spa and gym provides many options to relax and revitalize. The outdoor swimming pool is surrounded by a tropical garden and enjoys the fresh air of the countryside. Guests can chose from 2 restaurants and 3 bars/cafés for drinks and meals. Services include shuttle bus to and from the beach and town centre, babysitting and laundry.
Hotel rooms: 82

Check Rates

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Superior Room

36 m2
King Size bed or Twin bed
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Deluxe Room

48 m2
King Size bed or Twin bed
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Junior Suite

52 m2
King Size bed or Twin bed
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Suite Room

62 m2
Double/Twin
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Family Suite

76 m2
2 large double
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Facilities

General

  • 24-Hour Front Desk
  • Air Conditioning
  • Baggage Storage
  • Bar
  • Buffet-Style Restaurant
  • Designated Smoking Area
  • Express Check-In/Check-Out
  • Heating
  • Newspaper
  • Non-Smoking Rooms
  • Restaurant
  • Safe
  • Snack Bar
  • Soundproofed Rooms
  • Terrace

Services

  • Babysitting/Child Services
  • Bicycle Rental
  • Business Center
  • Car Rental
  • Concierge Service
  • Currency Exchange
  • Dry Cleaning
  • Fax/Photocopying
  • Hair/Beauty Salon
  • Internet Access
  • Internet Access (wireless)
  • Ironing Service
  • Laundry
  • Meeting/Banquet Facilities
  • Packed Lunches
  • Room Services
  • Shoe Shine
  • Souvenirs/Gift Shop
  • Special Diet Meals (upon request)
  • Ticket Service
  • Tour Desk

Activities

  • Fitness Center
  • Jacuzzi
  • Massage
  • Outdoor Swimming Pool
  • Sauna
  • Spa & Health Club

Check-in

  • 14.00

Check-out

  • 12:00

Cancellation / Prepayment

  • 100% of the first nights room revenue will be charged if cancellation is made less than 8 days to
  • arrival date or in the case of no-show under the condition that the reservation is guaranteed.

Children Policy

  • Baby cot: Free of charge.
  • Children under 5 years: Free of charge for Bed & BF when sharing room with parents.
  • Children from 5 to12 years: Free of charge for room only, when sharing room with parents with-out extra bed, (Max. 02 children per room).
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Ms. Chris Holman

Australia

7 May, 2012

FAQs

Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking "Check Rates" button in "Check Rates" tab. Click"Book It" button to reserve the accommodation type you prefer for the tour and process to the next step. Please select the optional transfer services or extra services of your choice from the list then click'Add To Cart' button to navigate to the next step.

Re-check the services you would like to book then click “Submit Booking” ("Send My Inquiry" for Land Tours) to navigate to the final step. At the final step, fill your necessary information in the detail information form.

Please fill correct information, especially the email address and phone number so that we can contact with you to process the booking. Once finish filling the information, click "Submit" button to send the request to us.

Note: An automatic email will be sent to your email address and our salespeople will soon contact you regarding the reservation. In the meantime, you have successfully sent your request to us. Please remember to utilize our “Book Together” feature in reservation process to have more savings.

The booking process is represented through 5 steps below:

Step 1: Check Rates

Fill in the numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.

Once you selected an accommodation, click 'Book Now' button to continue.

Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).

Step 2: Book Extra Services

This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.

Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.

Step 3: Submit Booking

Here you can review, add or remove your booking items, complete and submit your booking form.

After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.

Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 4: Confirm Availability & Deposit

1. Check availability :

After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.

Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.

2. Deposit:

After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:

If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information

If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.

Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

Step 5: Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.

The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.

Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.

At the end of booking process, on the "Make a booking" page, you can enter any special requests into the "Special Request" box before submitting your booking. Another easy way is sending us your special request directly by email.
Yes, the room rate on our website includes breakfast, service charge and VAT, but not included bank fee, surcharge if any.
The deposit is required to guarantee your reservation (tours, hotels, transfer, etc.). After receiving your deposit, we're going to reserve the services for you. So the deposit is required to secure your booking. Normally, 30% of total cost will be required for deposit at the booking time. For some urgent cases or special types of promotion, we will require full payment at the booking time. Learn more: how to pay deposit
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