Gondola Hotel & Spa

Gondola Hotel & Spa

31 Hang Hanh Street, Hoan Kiem District, Hanoi, Vietnam
9.2 Excellent Based on 19 reviews

Overview

Gondola Hotel - A comfortable and perfect place for your staying. Established in December 2011, our beautiful Gondola Hotel Hanoi is the symbol of mergence between Italian’s spirit and Hanoi’s culture. Strategically located right in the heart of Hanoi Ancient Quarters, just few steps aways from Hoan Kiem Lake and all other wonderful places of interest, this romantic boutique hotel is perfect for one’s leisure and contemplation..
Hotel rooms: 42

Check Rates

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Superior Lake View
22 m2
01 Double bed
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Deluxe City View
28 m2
1 Double Or 2 Single bed
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Executive City View
30 m2
1 Large Double
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Junior Suite
34 m2
1 Large Double
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Suite Family
40 m2
Queen size bed & 01 Single bed
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Facilities

General

  • 24-Hour Front Desk
  • Air Conditioning
  • Baggage Storage
  • Bar
  • Buffet-Style Restaurant
  • Designated Smoking Area
  • Express Check-In/Check-Out
  • Newspaper
  • Non-Smoking Rooms
  • Restaurant
  • Room/Facilities for Disabled Guest
  • Safe
  • Snack Bar
  • Soundproofed Rooms
  • Stores in Hotel
  • Terrace

Services

  • Babysitting/Child Services
  • Bicycle Rental
  • Business Center
  • Concierge Service
  • Currency Exchange
  • Fax/Photocopying
  • Hair/Beauty Salon
  • Internet Access
  • Internet Access (wireless)
  • Laundry
  • Meeting/Banquet Facilities
  • Room Services
  • Shoe Shine
  • Souvenirs/Gift Shop
  • Ticket Service
  • Tour Desk

Activities

  • Massage
  • Spa & Health Club

Check-in

  • 14.00

Check-out

  • 12.00

Cancellation / Prepayment

  • The hotel reserves the right to impose the following cancellation / no show charge :
  • 4 days to 3 days prior to arrival - One night’s stay charge.
  • 3 days or less prior to arrival - Full length of stay charge.
  • All cancellations must be received by Gondola hotel, in writing, via telex, telephone or fax message. If verbally cancelled, a cancellation number must be noted. This shall not be contingent on the hotel’s occupancy for the night on which the cancellation occurred.

Children Policy

  • FOC accommodation and breakfast for children under 6 years old sharing bed within parents.
  • Child from 06 years old to 12 years old will be charged 10 USD
  • Full charge as adult for children from 13 years old up

Excellent

9.2

Based on 19 reviews

Traveler rating
  • Clean
    9.2
  • Comfort
    9.2
  • Location
    9.5
  • Services
    9
  • Staff
    9.1
9.4

Ms.Aprilia Nabila

Indonesia 27 April, 2017

Staff were very helpful and the location was perfect. Nearby to main tourist attractions and eateries. We had an upgrade on the last night due to overbooking too, so that was nice.

The breakfast food was not that nice. Options were limited the bread was a bit stale. We didnt bother having breakfast there on the 2nd day and chose to just eat out.

9.0

Ms.Mirna Pasic

Australia 9 March, 2017

Hotel Gondola is very well located. Our second night at hotel our room on level 8 was much better as we have been given deluxe room, much bigger and bathroom was decent size.

On our very first day we have been given small and dark room on fourth floor, which we don't believe it was deluxe room. It was very small and narrow, just enough space for one person to pass it. Bathroom was also very small.

9.6

Mr. Go Adi

Indonesia 12 May, 2016

9.4

Ms.Lynn Blake

Hanoi, Vietnam 23 May, 2015

: overall fantastic service and great accommodation, in the centre of town and with the lake it was easy to find our way back when we ventured out. The hotel upgraded us for the second and third nights accommodation and gave us early checkin after our Sapa tour letting us in at 9.30am instead of 2pm.… More

The first night the wifi was very slow but once we advised the hotel they made sure that we had perfect wifi for the rest of our stay………………………………

9.6

Mr.Harvey Stephen Whittam

Slough, United Kingdom 16 September, 2014

Really nice to have use of a bedroom in the morning after arriving on the overnight train. Very reassuring the way they tagged our luggage and looked after it. Reception staff genuinely helpful in sourcing tourist information about the B52 museum such as location and hours of opening.

Could tidy up the back spiral staircase leading to the roof bad and put more air

8.2

Mr.Sunshine Matsis

Vietnam 22 August, 2014

great location and value for money

8.2

Mr.Sunshine Matsis

Vietnam 22 August, 2014

great location and value for money

9.4

Ms. Judy Barling

Australia 18 August, 2013

Hotel, satff were excellent, Very central.

drinks in all the hotels were expensive

9.5

Ms.Carrol Creagan

Australia 23 July, 2013

everything has been excellent,Everything has ran sooo smoothly.

9.8

Mr. Peter Funnell

Australia 18 June, 2013

An excellent hotel in all aspects. The staff were exceptionally helpful and attentive.Basically everything was of a very high to excellent standard

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FAQs

Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking "Check Rates" button in "Check Rates" tab. Click "Book It" button to reserve the accommodation type you prefer for the tour and process to the next step. Please select the optional transfer services or extra services of your choice from the list then click 'Add To Cart' button to navigate to the next step.

Re-check the services you would like to book then click “Submit Booking” ("Send My Inquiry" for Land Tours) to navigate to the final step. At the final step, fill your necessary information in the detail information form.

Please fill correct information, especially the email address and phone number so that we can contact with you to process the booking. Once finish filling the information, click "Submit" button to send the request to us.

Note: An automatic email will be sent to your email address and our salespeople will soon contact you regarding the reservation. In the meantime, you have successfully sent your request to us. Please remember to utilize our “Book Together” feature in reservation process to have more savings.

The booking process is represented through 5 steps below:

Step 1: Check Rates

Fill in the numbers of adults, children and infants of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.

Once you selected an accommodation, click 'Book It' button to continue.

Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).

Step 2: Book Extra Services

This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.

Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.

Step 3: Submit Booking

Here you can review, add or remove your booking items, complete and submit your booking form.

After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.

Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 4: Confirm Availability & Deposit

1. Check availability :

After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.

Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.

2. Deposit:

After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:

If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information

If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.

Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

Step 5: Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.

The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.

Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.

At the end of booking process, on the "Make a booking" page, you can enter any special requests into the "Special Request" box before submitting your booking. Another easy way is sending us your special request directly by email.
Yes, the room rate on our website includes breakfast, service charge and VAT, but not included bank fee, surcharge if any.
The deposit is required to guarantee your reservation (tours, hotels, transfer, etc.). After receiving your deposit, we're going to reserve the services for you. So the deposit is required to secure your booking. Normally, 30% of total cost will be required for deposit at the booking time. For some urgent cases or special types of promotion, we will require full payment at the booking time. Learn more: how to pay deposit