The booking process is represented through 5 steps below:
Step 1: Check Rates
Fill in the numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.
Once you selected an accommodation, click 'Book Now' button to continue.
Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).
Step 2: Book Extra Services
This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.
Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.
Step 3: Submit Booking
Here you can review, add or remove your booking items, complete and submit your booking form.
After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.
Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.
Step 4: Confirm Availability & Deposit
1. Check availability :
After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.
Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.
After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:
If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information
If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.
Step 5: Final Payment
The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.
The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.
Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.
Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking "Check Rates" button in "Check Rates" tab. Click"Book It" button to reserve the accommodation type you prefer for the tour and process to the next step. Please select the optional transfer services or extra services of your choice from the list then click'Add To Cart' button to navigate to the next step.
Re-check the services you would like to book then click “Submit Booking” ("Send My Inquiry" for Land Tours) to navigate to the final step. At the final step, fill your necessary information in the detail information form.
Please fill correct information, especially the email address and phone number so that we can contact with you to process the booking. Once finish filling the information, click "Submit" button to send the request to us.
Note: An automatic email will be sent to your email address and our salespeople will soon contact you regarding the reservation. In the meantime, you have successfully sent your request to us. Please remember to utilize our “Book Together” feature in reservation process to have more savings.
After accepting to book the services, you need to pay the deposit for the services. Once received your deposit, we will reserve the services for you.
If all of the services are reserved successfully, we will send you a confirmation email including a deposit invoice and other useful information.
If the services are fully booked and therefore, unavailable, we will inform you and suggest other options. In case you no longer want to book those services, we will refund all the deposit amount.
When you receive confirmation email, it means your reservation is confirmed.Notice: Your booking will NOT be confirmed until we send you a confirmation email.
At the end of booking process, on the "Make a booking" page, you can enter any special requests into the "Special Request" box before submitting your booking.
Another easy way is sending us your special request directly by email.
No, the hotel or the cruise won’t send you any confirmation. Instead, you will receive a confirmation email and an invoice from us – BestPrice Travel. They shows the total cost, bank fee, the cancellation policy... etc and are all you need. However, you are totally able to check the status of your booking directly with the cruise or the hotel if you want to.
Group Booking is an easy way to get special discounts for Cruise tours in Halong Bay or Mekong River. Each month we have big discounts for some cruise tours and public them on our website. You just choose your favorite cruise tour, select your departure and check rate to see the current applied Group Booking. You can also join with us in our face book, twister, or contact directly with us to know if there’s a Group Booking available in your departure.
If you need any help, please do not hesitate contact us. We are here 24/7 to support you!