Guests can order drinks from the cruise’s menu. Besides the mineral water, tea and coffee included in your program, other drinks are on your own expenses.
On our website, included and excluded drinks are noted clearly with each cruise package.
The booking process is represented through 5 steps below:
Step 1: Check Rates
Fill in the numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.
Once you selected an accommodation, click 'Book Now' button to continue.
Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).
Step 2: Book Extra Services
This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.
Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.
Step 3: Submit Booking
Here you can review, add or remove your booking items, complete and submit your booking form.
After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.
Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.
Step 4: Confirm Availability & Deposit
1. Check availability :
After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.
Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.
After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:
If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information
If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.
Step 5: Final Payment
The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.
The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.
Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.
When your group adds members, the price for per person will be reduced correspondingly.
Furthermore, when you book more services, we will offer extra discount for additional services.
To save your budget, you should travel with other people and book as more services together as possible.
The Prices showed on our system is in USD (United State Dollar), INCLUDED Tax and Service Charge but EXCLUDED Bank Fee. Please check carefully the inclusion and exclusion of services before booking. Included and excluded services will also be listed in our confirmation email.
- Price is in United State Dollar (USD)
- Price is based on Double/Twin Occupancy accommodations.
- Price does NOT include surcharges for Bank Fee and other surcharges if any.
Please select to view details of the tour your prefer. In the "Check Rates" tab, fill in your number of pax of your group (adults, children, infants), select the departure date then click "Check Rates" button. The total price will be displayed for each type of accommodation of the tour.
II. Land Tours:
See the tab "Price & Inclusion", prices are shown for size of group (Group, Small Group or Private) and class of travel (Economy, Superior or First Class). All prices is per Adult, in Double/Twin sharing. Press "INQUIRE NOW", field in your information to send your inquiry. Our consultants will contact you within 24 hours and provide the information and price of tour.
Information about Children Policy is inthe bottom of "Check Rates/ Price & Inclusion" tab. The price for children depends on the age of your children, policy of accommodation and the tour. In order to know exactly how much you will be charged for your children, please fill the number of children and your children's birthday in Check Rates form then click "Check Rates" button. The system will show how much will be charged for your children with each class of accommodation.