The booking process is represented through 5 steps below:
Step 1: Check Rates
Fill in the numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.
Once you selected an accommodation, click 'Book Now' button to continue.
Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).
Step 2: Book Extra Services
This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.
Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.
Step 3: Submit Booking
Here you can review, add or remove your booking items, complete and submit your booking form.
After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.
Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.
Step 4: Confirm Availability & Deposit
1. Check availability :
After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.
Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.
After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:
If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information
If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.
Step 5: Final Payment
The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.
The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.
Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.
The deposit is required to guarantee your reservation (tours, hotels, transfer, etc.). After receiving your deposit, we're going to reserve the services for you. So the deposit is required to secure your booking.
Normally, 30% of total cost will be required for deposit at the booking time.
For some urgent cases or special types of promotion, we will require full payment at the booking time.
Learn more: how to pay deposit
- Credit card (pay online via Onepay system, or Letter of Authorization & POS): we will send you a payment link to pay through One pay, or you can pay through POS when we meet directly in Hanoi.
- Cash: you can pay us by cash (VND, USD, AUD, EUR - exchanged by local rate) at our Hanoi office or at your hotel in Hanoi.
Notice: Payment by Cash is only applied for trips that start from Hanoi with an amount > 500USD. For the amount less than 500USD, please let us know your request, we will consider with each case.
- Bank Transfer (all sides of bank fee paid by you): for the large amount of money (> 2000USD ), you can pay us through bank transfer to reduce the bank fee. For our bank account details, please see: About BestPrice Travel.
Notice: Please fill exactly Account Number, Account Name & Swift code - It's very important for smoothly receiving your money.
OnePAY is approved by MasterCard for this payment collection on behalf of us. OnePAY uses SSL Verisign® over internet transaction under 3D-Secure program by International card organizations so you are free from worries your card information disclosed. OnePAY payment portal also meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard, JCB and Amex. OnePAY accepts payment by Visa, Master, Amex, JCB, UnionPay When you receive a payment link from us, please click the link or paste the link on address tab in a browser. The link will show you a webpage of OnePAY system, please do the follow steps as below:
1. Step 1: Check-out to pay:
2. Input card information:
3. Step 3: Transaction Result:
Kindly wait for some seconds for the transaction result from OnePAY payment gateway.
Payment portal system of OnePAY is trusted by big banks in the world such as ANZ, HSBC and ICICI. OnePAY payment portal meets all standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. You can find more information about this system on its website: http://onepay.vn/. Most travel agents in Vietnam use this system to accept payment by credit card.
If you pay by Onepay or POS, we don't need any information of your credit card. If you pay by "Letter of authorization" you have to provide us your credit card's detail; so we can process the payment or secure the booking. Please notice that in some case we will require you to scan your credit card and your passport to process the payment.
All credit card refunds will be processed in timely manner. The refund processing depends on your billing cycle with the credit card company. Once the refund instructions leave our office, it can take from 15-45 working days for the refunds to arrive in your account. Please notice that the refunds will be made in the form of a credit to your card account.
After we confirm the refund for you, we will send you our transaction information which said that we did tranfser refund for you.
How long money go back to your account depend on your bank. You can see the refer below:
"According to the regulation of International Card Association (Visa, MasterCard, AmEx and JCB), the maximum time required that cardholder receive the credit (increase in credit limit for credit card or increase in account balance for debit card) is 30 days since the date of refund (depend on the Issuing bank's process).
Normally, the amount will be back to your account around 7 – 10 working days. Please contact issuing bank to check this refund (by the telephone number on the back side of your card)."
If you need any help, please do not hesitate contact us. We are here 24/7 to support you!