Cruise itinerary and schedule are subject to change basing on weather and operations conditions. In some case, if the cruise company decide to change the itinerary, schedule due to the policy of the Management Board of the bay, we will change the itinerary according to the new itinerary of the cruise.
If you have made the booking before the itinerary changed, we will inform you about the change and provide you more information about the new itinerary.
Activities you can take part in during within a Cruise program is: Movie Night, Board Games, visiting Floating village, go fishing, cooking class, kayaking or swimming, biking, climbing…
It depends on each cruise and the length of Cruise program as 02 days or 03 days. Please see more details in cruise itineraries.
Halong Bay is a very suitable place for honeymoon, wedding anniversary or birthday vacation.
Depend on your budget, you can join a sharing cruise or take a private cruise.
But all our cruise partners have activities to celebrate for your special occasions such as decorating your bed with rose petals in a heart shape, giving chocolate or birthday cake...
1. What is the bad weather that might occur in Halong Bay?
Halong Bay is located in the north of Vietnam. The weather of Halong Bay is the coastal climate. There are two distinct seasons in each year: summer from May to October and winter from November to April next year.
Summer (from May to October): This is hot season in Halong bay, as is stormy season. There are usually more than 5 storms coming to Halong bay in this season.
Winter (from November to April next year): This is cold season in Halong Bay. The bad weather may occur in Halong Bay are: foggy, monsoons, cyclone and thunderstorm. Some kinds of bad weather are forecasted in advance from 2 to 3 days (storm, typhoon...) while some are not (monsoons, cyclone, thunderstorm...).
Therefore, the cancellation may be informed before you leave Hanoi to Halong Bay or when you arrive in Halong Bay.
2. What are Cancellation Policies due to bad weather?
All cruises in Halong Bay must have permission from Management Board of Halong Bay to stay overnight in the Bay. Based on the weather conditions (high winds, monsoon, thunderstorm, cyclone, storm,...), the Management Board has the authority to cancel all cruises on certain day to guarantee the safety of tourists.
In those cases, following policies will be applied:
- If the cancellation is informed before you leave Hanoi to Halong Bay (you have not used any service yet): 100% refund.
- If the cancellation is informed during the trip (you have already used some services: transfer, lunch, day trip, hotel in Halong,...): Only the fee of these services will be charged and we will refund whole remain amount
- If the trip is cut down from 3 days/2 nights to 2 days/1 night, we will charge as 2 days/1 night trip, plus other services you have already used and refund the remain amount.
- The cancellation is announced ONLY by the Management Board of Halong Bay and often in short notice of time. Therefore your understandings in these situations are highly appreciated
- The period from May to July is considered as storm weather in Halong Bay with many unpredictable weather conditions. Hence more cruises will be cancelled with short notice during this season.
- In all cases, please contact our consultants directly for any urgent help. We are here to support you with all of our best!
=> What should you do if Halong Bay Cruise is canceled? read here
Yes, with special requests on food (diet or vegetarian), please fill in the Special Request box when submitting booking and inform us before departure date. We will offer and arrange other foods for you.
Guests can order drinks from the cruise’s menu. Besides the mineral water, tea and coffee included in your program, other drinks are on your own expenses.
On our website, included and excluded drinks are noted clearly with each cruise package.
Nowadays there are ports in 2 places: Halong and Hai Phong.
1- From Halong:
The distance from Halong to Hanoi airport is around 200 km. If you go by private car, it takes about 3.5 hours for direct transfer (by private car - price from $60 for 4 seats car).
One cheaper option is taking a shuttle bus from Halong to Bac Ninh (it's on the way back to Hanoi), then taking a taxi to the airport (about 20 USD). It will take about 4 hours.
Another option which is more expensive but take little travelling time is going through the new Hanoi - Hai Phong highway that shortens the distance to about 170km and takes about 2.5 hours. However as there is highway fee, a private car will cost about $70 for 4 seats car.
2- From Hai Phong:
There is a highway from Hai Phong to Hanoi. By taking this route, it will only takeabout 2 hours transfering directly to the airport. This option is available both with private car or using shuttle bus of some Halong cruises.
The booking process is represented through 5 steps below:
Step 1: Check Rates
Fill in the numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.
Once you selected an accommodation, click 'Book Now' button to continue.
Tips: To get more special discounts, please take a look at 'Trip saving for booking together' section where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).
Step 2: Book Extra Services
This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.
Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.
Step 3: Submit Booking
Here you can review, add or remove your booking items, complete and submit your booking form.
After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.
Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.
Step 4: Confirm Availability & Deposit
1. Check availability :
After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.
Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.
After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:
If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information
If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.
Step 5: Final Payment
The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.
The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.
Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.
Some cruises in Halong Bay allow booking specific cabins. However, in most of the time, depending on the cabin type that you booked, Cruise Manager will arrange cabin for you when checking in. Besides, with some cruises in Mekong River you can book cabins specifically, ex: Jayavarman Cruise, Jahan Cruise, RV Pandaw... Please note the request for us when you make a reservation. In any case, please do not hesitate to contact us if you have any special request. We will try our best to meet your request within given circumstances.
Normally, the distance from Hanoi to Halong Bay is about 170 km. Shuttle Bus takes you around 3.5 hours, included haft-hour for break time from Hanoi to Halong Bay. If you go by private car, it takes around 3 hours.
On the other hand, there is another route which only takes you about 2.5 hours for travelling to Halong Bay. You can hire a car or buy a ticket of a VIP bus to travel from Hanoi city centre to Halong Bay through the new Hanoi - Hai Phong highway, which shortens the distance between Hanoi - Halong to about more than 150km.
However, there will be a fee for the new highway which is about 6.5 USD/turn/car and that is the reason why the price for transportation through this new route is a little bit higher than the old one.
You can read more detail how to travel from hanoi to Halong Bay here
The distance from Halong Bay to Ninh Binh is 200km. However, due to the low-quality traffic system, it takes around 5 hours to transfer from Halong Bay to Ninh Binh
There are 02 ways to get to Ninh Binh from Halong Bay:
Option 1:Take the public bus.
The ticket's rate for the bus Halong Bay- Ninh Binh is quite cheap, only 10USD/Person. However, the bus will not pick you up and drop you off at your hotel. You have to come to the meeting point before departure time of the bus. Additionally, the quality of the service is very low since the buses are operated by local people who do not know how to serve foreign tourists, and do not speak English. So, taking the bus is not recommended to avoid the unhappy time of your journey in Vietnam
Option 2: Book the private car in advance
Book the private car is the best way to get to Ninh Binh from Halong Bay due to following reason
Driver will pick you up at the hotels, cruise pier and take you to any hotel in Ninh Binh
Driver will pick you up at any time you want. Especially if you would like to go Ninh Binh after your Halong Bay Cruise Tour, the driver will contact with cruise's operator and know when you disembark to pick you up
The rate for the private car from Halong to Ninh Binh:
Whenever traveling, it's highly advised to carry insect repellent, hand sanitizer, aspirin/paracetamol, medicines for stomach troubles, etc. And don't forget to bring your Original passport, swimming suites, sun glasses, cash or credit card, etc.
Yes, we will need your information including passport number, birth date, nationality, visa expiration date... before the cruise date for check in process with the Management Board of the bay for your staying at Halong Bay. Children whose traveling documents are attached to parent's passport must travel with the parent.
Yes, you can trust in the reviews on our website. The reviews are submitted by our customers after using the services. We publish them without modifying. When you finished using each service (Hotel, Cruise, Tours) we will send you an email to get your reviews about them.
Almost Shuttle Bus will pick you up/drop you off at Hotel in Hanoi Old Quarter, but except for the hotels that are far away from Hanoi Old Quarter such as: Sheraton Hanoi, Sofitel Plaza, Daewoo... and some others located in narrow, crowed alley. However, some shuttle buses only pick you up and drop off at a fixed place, such as: Emeraude Cruise, Victory Star Cruise... For more details and availability, please advise or our travel consultatnt will inform you whether your hotel is available for pick up and drorp by cruise bus or not.
Almost our Halong Bay tours include Shuttle Bus for round trip Hanoi-Halong-Hanoi, except for some luxury tours which the price of sharing limousine car is a little higher. Our website supports you to book the private transportation directly on the website. In optional service booking page, you can book private transportation or upgrade from shuttle bus to private car for your trip.
The time for pick up and drop off depend on each cruise, the time is be different for each route that they use. Normally, the shuttle bus will pick you up at your hotel in Hanoi Old Quarter around 8:00 am to 8:30 am and drop you off around 16:00 pm to 16:30 pm in Hanoi for the cruise to Bai Tu Long bay and Halong Bay by the normal route.
For new expressway, Hanoi - Halong, the pick up time will be around 08:30 - 09:00 a.m and drop off time will be around 15:00 - 15:30
If you book the cruise trip to Lan Ha bay, it will be the expressway Hanoi - Hai Phong and the pick up time will be 09:00 - 09:30 a.m and drop off time will be around 14:00 - 14:30 which is faster and save you more time, less tired for you as well
Free Vietnam Visa and Hanoi Food Tour are offering FREE on some of promotion campaign, below is detail how to claim FREE promotion:
Vietnam Visa Approval Letter
Visa offer will be sent with confirmation email. Once you receive the email, please provide the information of your passport for visa process. The process will take about 2 – 3 working so please advise at least 4 working days before arrival date into Viet Nam.
Winter (around Octobet to December) and Spring (March and April) are two best seasons to visit Halong. It has the pleasant weather and low chance of rain, during there are higher chance of storm from June to September.
For Halong Bay 2 days or 3 days program is enough to discover main sight here. The longer program is suitable the guest who want to have more time in the stunning scenery and discovery deep inside the center of Bay.
There are 3 best ways to book Halong bay Cruise when you already in Hanoi:
Going to directly cruise’s office, you have to pay a public price, quite high for your trip.
Travel agency in Hanoi Old Quarter: there are many travel agency around Hanoi Old Quarter, it easy to come, deals and book. You should double check aboud qualities of boat and ask them make sure exactly which one you are put in.
Researching and booking information on the Internet: it is easier for you to compare price and qualities, some time you can get a very good deals for last minute.
There are wonderful occasional visits to Sung Sot cave, Man's head island, Trong cave and some beautiful islands such as: Ga Choi Island, Dog Island, Tortoise Island, Con Rong island, Teapot island, Chopsticks island and visiting floating villages in Halong Bay.
After we confirm the refund for you, we will send you our transaction information which said that we did tranfser refund for you.
How long money go back to your account depend on your bank. You can see the refer below:
"According to the regulation of International Card Association (Visa, MasterCard, AmEx and JCB), the maximum time required that cardholder receive the credit (increase in credit limit for credit card or increase in account balance for debit card) is 30 days since the date of refund (depend on the Issuing bank's process).
Normally, the amount will be back to your account around 7 – 10 working days. Please contact issuing bank to check this refund (by the telephone number on the back side of your card)."
If you need any help, please do not hesitate contact us. We are here 24/7 to support you!