The cancellation policy of each tour is different. Click to Check Rates tab of the tour, you can find the cancellation policy at the "Booking Policy" section. Please read more about our general cancellation policy at: Terms & Conditions
All credit card refunds will be processed in timely manner. The refund processing depends on your billing cycle with the credit card company. Once the refund instructions leave our office, it can take from 15-45 working days for the refunds to arrive in your account. Please notice that the refunds will be made in the form of a credit to your card account.
If you want to cancel a booking, please send a cancellation request by email or sending a fax to us. We do not accept a cancellation by phone. Please read carefully the cancellation policy of each program in the Check Rates tab. We also note clearly about the timing of cancellation and how much will be charged for the cancellation. Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.
1. What is the bad weather that might occur in Halong Bay?
Halong Bay is located in the north of Vietnam. The weather of Halong Bay is the coastal climate. There are two distinct seasons in each year: summer from May to October and winter from November to April next year.
Summer (from May to October): This is hot season in Halong bay, as is stormy season. There are usually more than 5 storms coming to Halong bay in this season.
Winter (from November to April next year): This is cold season in Halong Bay. The bad weather may occur in Halong Bay are: foggy, monsoons, cyclone and thunderstorm. Some kinds of bad weather are forecasted in advance from 2 to 3 days (storm, typhoon...) while some are not (monsoons, cyclone, thunderstorm...).
Therefore, the cancellation may be informed before you leave Hanoi to Halong Bay or when you arrive in Halong Bay.
2. What are Cancellation Policies due to bad weather?
All cruises in Halong Bay must have permission from Management Board of Halong Bay to stay overnight in the Bay. Based on the weather conditions (high winds, monsoon, thunderstorm, cyclone, storm,...), the Management Board has the authority to cancel all cruises on certain day to guarantee the safety of tourists.
In those cases, following policies will be applied:
- If the cancellation is informed before you leave Hanoi to Halong Bay (you have not used any service yet): 100% refund.
- If the cancellation is informed during the trip (you have already used some services: transfer, lunch, day trip, hotel in Halong,...): Only the fee of these services will be charged and we will refund whole remain amount
- If the trip is cut down from 3 days/2 nights to 2 days/1 night, we will charge as 2 days/1 night trip, plus other services you have already used and refund the remain amount.
- The cancellation is announced ONLY by the Management Board of Halong Bay and often in short notice of time. Therefore your understandings in these situations are highly appreciated
- The period from May to July is considered as storm weather in Halong Bay with many unpredictable weather conditions. Hence more cruises will be cancelled with short notice during this season.
- In all cases, please contact our consultants directly for any urgent help. We are here to support you with all of our best!
If you need any help, please do not hesitate contact us. We are here 24/7 to support you!